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<meta name="DC.Title" content="Sophos Anti-Virus does not update"/>
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  <h1 class="topictitle1"><span class="keyword" id="keyword_cf_121871563262510"><a name="keyword_cf_121871563262510"><!-- --></a>Sophos Anti-Virus</span> does not update</h1>

  <div>
    <div class="section" id="concept_1544F06E9B794E0D9C2773E63A3A539F__section_D08F38C07BDA4B30952DC481358B7C38"><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__section_D08F38C07BDA4B30952DC481358B7C38"><!-- --></a><h4 class="sectiontitle">Symptoms</h4><p><span class="keyword" id="concept_1544F06E9B794E0D9C2773E63A3A539F__keyword_cf_12169067157073"><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__keyword_cf_12169067157073"><!-- --></a>Sophos Anti-Virus</span> is unable to update or does not attempt to do so. If it is unable to
        update, a white cross is superimposed on the <span class="keyword">Sophos Anti-Virus</span> icon on the right-hand side of the menu bar.</p>
<br/><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__image_389664F566A247879DA09A1BFB3FF726"><!-- --></a><img id="concept_1544F06E9B794E0D9C2773E63A3A539F__image_389664F566A247879DA09A1BFB3FF726" src="../images/SAV_icon_cross.png"/><br/></div>

    <div class="section" id="concept_1544F06E9B794E0D9C2773E63A3A539F__section_903355046EB247DA8DAFCAA501B6C188"><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__section_903355046EB247DA8DAFCAA501B6C188"><!-- --></a><h4 class="sectiontitle">Causes</h4><p>To find out why
        this is happening, view the updating log. For information, see <a href="../tasks/View_log_of_on-access_scanning_and_updating.html#task_7402DCBDE70B46A3B9EB4B9933C166EB" title="">View on-access scanning and updating log</a>.</p>
</div>

    <div class="section" id="concept_1544F06E9B794E0D9C2773E63A3A539F__section_20E0D341F7F744EBAB020AF4E1516AF0"><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__section_20E0D341F7F744EBAB020AF4E1516AF0"><!-- --></a><h4 class="sectiontitle">Resolve the problem</h4><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__ul_2EF86CB765974DFFAA2ABC38DC6ACAF5"><!-- --></a><ul id="concept_1544F06E9B794E0D9C2773E63A3A539F__ul_2EF86CB765974DFFAA2ABC38DC6ACAF5">
        
        
        <li id="concept_1544F06E9B794E0D9C2773E63A3A539F__li_B4FBCEC817514CA2980D631CA8E86421"><a name="concept_1544F06E9B794E0D9C2773E63A3A539F__li_B4FBCEC817514CA2980D631CA8E86421"><!-- --></a>If <span class="keyword">Sophos Anti-Virus</span> is not attempting to update when you expect it to, see <a href="../tasks/Schedule_updates.html#task_B7E8DC299DC64A068E394199C0E11180" title="">Schedule updates</a>. Check that the
          settings are correct.</li>

      </ul>

    </div>

  </div>

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<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="../concepts/Solving_problems.html" title="">Solving problems</a></div>
</div>
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